~INCENTIVES NOT AUTHORIZED~ The Licensed Practical Nurse provides direct support to the PACT team in the Ambulatory Care Outpatient Clinic or Primary Care Telehealth Outpatient Clinic. The incumbent is accountable for greeting the Veterans, using different modalities of gathering Veteran data such as observation, vital signs and recording information the Veteran provides to the LPN; communicating this data to the RN and/or provider and acting as directed. The LPN is responsible for assisting the PACT team with ongoing, continuous care of one or more assigned panel(s) of Veterans. The incumbent is responsible for basic LPN duties as listed below and other duties as assigned: Ensuring appropriate evaluation and access is provided to patients assigned to the patient panel; Functioning at the full extent of the team member's scope of practice based on experience/training and licensure; Participates in team performance improvement activities; Assists with safe transitions of Veteran between the PACT and other health care settings using warm hand-off communication either in person or by telephone; Use informal/formal communications that are respectful, effective, and timely with all team members and other internal/external customers. Also responsible for specific role assignments, including: 1. Participates in/leads PACT team huddles 2. Participates in PACT team meetings 3. Promotes personal, pro-active, Veteran Centered care 4. Reviews daily clinic schedule for accuracy Manages clinic flow which includes the following: 1. Vital signs and treatments as indicated/appropriate 2. Completing appropriate clinical reminders 3. Assisting the provider with exam/procedures 4. Administering immunizations (per licensure) 5. Preparing and administering medications (per licensure and protocol) 6. Completes orders per provider or protocol 7. Keep providers on schedule 8. Keep Veterans advised of delays/wait times 9. Ensures visit closure 10. Observes and reports changes in patient's condition. Assists Care Manager in coordinating care for patients assigned to the PACT when Veterans are: 1. Walking into the clinic without an appointment (take vital signs and gather data) 2. Re-assigned to or from another PACT 3. Receiving care from providers of specialty care 4. Help assure that there is no lapse in care for the patient 5. Needing relevant information communicated to involved providers 6. New patient to the VA (take vital signs and gather data, clinical reminders) 7. Complete the TEACH for Success training and Motivational Interview training. Telehealth Duties (As applicable) 1. Manage required screenings and complete clinical reminders, documentation, opening and closing encounters required. 2. Assist the primary care or specialty care provider with the Veterans physical exam as needed. 3. Responsible for Veteran education, documentation and assistance with workload capture basic for the completion of the visit, per scope of practice. 4. Regular contact with the Facility Telehealth Coordination to work out any process issues, equipment needs/problems, data collection and any other logistical issues. 5. Performs Tele-Presenter duties for the encounter. 6. Provides ideal customer service to all Veterans. 7. Considers gender-specific Tele-Presenters who can serve as chaperones when required. 8. Covers Telehealth clinics scheduled for the day, as assigned. The LPN meets the needs of customers while supporting the Jonathan M. Wainwright VAMC mission and vision. Exhibits a foundation of VHA core values in all aspects of duties by acting with Integrity, Commitment, Advocacy, Respect and Excellence (ICARE). Consistently communicates and treats customers (Veterans, family members, their representatives, visitors, and all VA staff) in a courteous, tactful, professional, and respectful manner. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the consumer constructively and appropriately. The incumbent collaborates with divergent multidisciplinary team members in a manner that enhances coordination of comprehensive patient care. Work Schedule: Monday-Friday, 8:00am to 4:30pm Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.