Duke University Hospital Chief Nursing & Patient Care Services Officer
Duke University Health System
Location: Durham, North Carolina
Internal Number: 166973
Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.
U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.
Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.
In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.
Duke Nursing Highlights:
Duke University Health System is designated as a MagnetÂ® organization
Nurses from each hospital are consistently recognized each year as North Carolinaâ€™s Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Quality of Life: Living in the Triangle!
The CNO is responsible for all nursing and clinical services across the Duke University Hospital. The CNO is accountable to lead stellar evidence based patient care services across the continuum that includes patient and family centered care, inter-professional delivery models, through a structure that drives efforts and outcomes steeped in continuous quality improvement. The CNO is responsible for leading, directing and administering these areas in accordance with the mission, vision and values of DUHS.
Reporting to the DUH President, Thomas Owens, M.D. with a dotted line report to the system CNE, Mary Ann Fuchs, DNP.
Direct reports include:
Director, Nutrition Services
Director, DUH Magnet Program
Director, Accreditation and Regulatory
Director, Pastoral Services
AVP, Patient Experience
The successful Chief Nursing Officer candidate will:
Establish the vision, direction, strategy and culture for nursing across DUH.
Actively lead nursing services across DUH to execute the established system, hospital, and nursing priorities in safety, quality, timeliness, financial stewardship, and people.
Provide leadership for the effective management of change and transition within the DUH Nursing services.
Lead the development of systems and processes that create a culture that delivers optimal service quality and patient- and family-centered health and wellness care resulting in a world class patient experience.
Utilize an evidence-based approach and facilitate innovation and creativity in the development of new initiatives to support ongoing performance improvement and organizational change.
Partner with the CMO and COO to provide leadership in all programmatic improvements and capacity expansions.
As a member of the Hospital's Executive team, be a key advisor to the DUH President in strategic planning, policy formulation, programmatic development, facility planning, problem-solving, quality and cost improvement initiatives and the implementation of patient and family-centered care.
As a member of the DUHS Nursing Council, be a key advisor to the DUHS CNE in shaping the future direction of nursing at DUHS while recommending pragmatic solutions to current challenges and opportunities.
Actively mentor and coach direct reports in the execution of Health System, Hospital and departmental policies, objectives and operating procedures and all aspects of leadership.
Serve as the Nursing lead for all liaison areas within the hospital in which nurses practice.
Maintain accountability for compliance with professional nursing standards, regulatory agency standards and federal and state regulations regarding patient care.
Develop, monitor, and implement, operating and capital budgets of assigned clinical/programmatic areas.
Develop, implement and evaluate cost-effective initiatives related to nursing service operations and patient care services.
Partner with health system leaders to direct the development of strategies to promote the recruitment, retention and recognition of excellence in nursing and foster opportunities for continued professional growth and development.
Foster a culture where evidenced based practice is incorporated into every day clinical practice, clinical nurses are active participants in research and a culture of nursing exemplifies all components of a Magnet accredited organization.
Support nursing research within the practice of nursing and through collaboration with the Duke faculty, utilizing and disseminating research findings, and by facilitating appropriate research related to patient care with the Hospital thereby encouraging new knowledge, innovations and clinical improvements.
Candidates enrolled in a doctoral program will be considered; however, completion of a doctorate is a condition of continued employment. Completion of a doctoral program will be required within three years of initial date of hire.
Knowledge and Work Experience
Minimum of seven (7) years of progressive nursing leadership role.
Minimum of ten (10) years of clinical nursing experience.
Experience in an ANCC Magnet organization and understands the designation requirements, and has experience with multiple designations is preferred.
Direct experience with Lean management and/or an understanding of the Principles of Lean process improvement is preferred.
Track record of developing innovative models of care.
A demonstrated ability to establish and maintain effective working relationships with all constituents across a complex, highly-diverse organization; the ability to function as a team leader and collaborative consensus builder.
A history of working positively and effectively with physicians and residents, understanding their needs and assisting them in the development of clinical programs and the provision of excellent patient care.
A track record of advancing inclusivity, diversity and equity.
Comprehensive and thorough understanding of all elements of health care delivery, including strategy, business planning, operations and financial conditions.
Change management skills to transition the organization from a current state to a future state with the least amount of resistance; expertise in evaluating the organization issues, initiating actions to make change, planning change with stakeholder buy-in and executing the plan while being flexible to the changing landscape.
Collaborative leadership skills to function in a highly complex and matrixed organizational environment, demonstrates expert skill in building mutually supportive relationships, developing strategies and engaging in constructive problem-solving.
Proven ability to recruit, train and motivate clinical and non-clinical personnel in order to balance staffing strength with profitability and growth. Demonstrated ability to lead and effect change, including skills in continuous quality improvement and promoting ongoing professional development.
Proven record of accomplishment in increasing customer service and quality metrics within an organization. Knowledge of the High Reliability Organizations core concepts and fundamentals.
An outstanding communicator who possesses superb written and oral presentation skills as well as active listening skills.
An executive that immediately garners credibility who is self-aware and possesses a high level of emotional intelligence.
An executive with a demonstrated ability to effectively lead diverse groups and partner with other functional areas for optimal results.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.