Vanderbilt University Medical Center Executive Search Team is conducting a national search for an Associate Operating Officer (AOO) and Chief Business Officer (CBO) for the Vanderbilt Otolaryngology Department and Ambulatory Practice. Vanderbilt University Medical Center (VUMC), located in Nashville, TN, is one of the largest academic medical centers in the Southeast, focused on personalized patient care, research, and education associated with nationally recognized Medical and Nursing schools. VUMC is a rapidly growing quaternary care facility with an integrated 6-hospital system and over 150 ambulatory clinic locations throughout Tennessee, Kentucky, and northern Alabama. VUMC sees over 2.5 million outpatient visits annually and is the largest employer in middle TN with over 28,000 employees. Additionally, through the Vanderbilt Health Affiliated Network, VUMC is working with over 60 hospitals and 5,000 clinicians across Tennessee and five neighboring states to share best practices and bring value-driven and cost-effective health care to the Mid-South
JOB SUMMARY:
This Associate Operating Officer (AOO)/Chief Business Officer (CBO) combined role has operational responsibilities for ambulatory practice locations and works closely with the Chair of Otolaryngology for physician recruitment, research coordination, and all-aspects of the Department of Otolaryngology's professional practice. This is a senior executive role requiring proven leadership experience in operations, including but not limited to the areas of strategic planning, fiscal planning and budgetary management, business development, continuous operational improvement for efficiency and optimization, and development of collaborative work teams across the enterprise. The successful candidate in this role demonstrates exemplary communication skills both vertically and horizontally in the organization and is adept in analytical processing. The AOO is a member of a triad leadership model with an Associate Nursing Officer (ANO) and an Executive Medical Director to provide strategic oversight of clinical operations along VUMC's five pillars; people, service, growth/finance, quality, and innovation. Additionally, the AOO works collaboratively with inpatient leaders to ensure patient care across the. This role provides leadership and direction in the planning, implementation, and evaluation of activities in all PCC (Patient Care Center) areas of responsibility. In keeping with policies and procedures of VUMC and the Adult Clinical Enterprise, the PCC Leadership Team (including the Medical Leader, Administrative Leader, and Nursing Leader) shall have shared generalized duties and responsibilities as outlined below.
KEY RESPONSIBILITIES:
- Leadership
- Establish the mission, strategic plan, operational/programmatic plans, and practices for the as the CBO for the PCCs.
- Lead activities related to performance, improvement, and risk management programs in order to establish and meet clinical quality goals, effective cost management, patient satisfaction, and business goals.
- Participates in the planning, implementation, and evaluation of clinical programs and services, assuring appropriate resources for the delivery of care.
- Builds and maintains key strategic partnerships, both internally across VUMC and within the marketplace, that facilitate achievement of goals and objectives.
- Manage operations as the Chief Business Officer (CBO) for the Vanderbilt Otolaryngology
- Works within a matrix relationship with leaders to oversee operations of the PCC and collaborates with core service leadership in the management of clinical core functions (i.e. lab, pharmacy, transport, etc.).
- Identify significant disease conditions relevant to the PCC; and: Specifically engineer measurable clinical processes and establish appropriate clinical pathways across the continuum Implement cost improvement initiatives to improve value to the patient in the management of the specific disease conditions(s).
- Demonstrate high level of knowledge of the patient population served and of the requirements for delivery of services.
- As CBO for the Vanderbilt Otolaryngology Department, represents VUMC in various meetings and organizations where VUMC maintains membership.
- Design, implement, evaluate and market programs to maximize clinical outcomes, functional status, patient/customer satisfaction and reimbursement
- Lead and provide feedback to direct reports with full responsibility for planning, coordinating, and controlling the work procedures; analyze and evaluate ongoing department programs to identify areas where adjustments/improvements are needed; provide advice/consultation to others regarding problems.
- Leads the transition of care initiatives in the PCC, with a focus on top disease conditions.
- Define criteria related to the selection and acquisition of equipment, outside vendors, supplies, and support services, subject to the final approval process.
- Participates in the planning and promotion of community health programs related to the PCC.
- Support, promote and integrate research activities in the accordance with the Division, Department, or VUMC goals.
- Promote and monitor the effective utilization of the assigned space in support of the PCC's goals.
- Ensure the most effective operations of the PCC through program development, process improvement and coordination/integration of processes with other departments.
- Recruitment/Retention/Performance Management
- Define the qualifications and performance expectations for all staff positions through the Performance Development system, including PCC specific job descriptions and measurable performance standards.
- Play an active role in recruiting, interviewing, hiring, orienting and retaining high level talent at all levels.
- Actively engage in processes that develop and reward high performers while addressing performance improvement needs through coaching, accountability plans and disciplinary action.
- Creates an environment that fosters staff and leader satisfaction and excellence in performance
- Communication
- Model behavior consistent with the credo, mission, vision, and values of the enterprise through leading, coordinating projects, innovating, initiating improvement, and developing new programs. Likewise, model appropriate behavior in all interactions with patients, families, and staff.
- Communicate within and across departments to maximize effectiveness, efficiency and information sharing.
- Create an environment that encourages and supports self-development and learning for all staff.
- Promote Shared Governance model throughout the PCC.
- Attend quarterly PCC Leadership team meetings.
- Meet at least monthly with the members of the PCC leadership team to review clinical performance data.
- Compliance and Regulatory
- Review, approve, communicate, and implement clinical protocols, policies and procedures, in an effort to facilitate efficient and effective practices.
- Responsible for coordinating and ensuring regulatory compliance with all State/Federal and JCAHO standards as evidenced by successful surveys and inspections.
- Maintain readiness for internal and external survey/inspections by assuring that all faculty and staff are knowledgeable of regulatory standards applicable to their work and ensuring that standards are met within the PCC to assure Clinical Enterprise accreditation/licensure.
- Growth and Business Development
- Develop and coordinate the strategic growth objectives for the PCC to meet the mission for VUMC.
- Responsible for crafting operational plans to achieve target performance and growth.
- Evaluate changing demographic, legal and technical developments in the field and initiate new or enhanced programs responsive to such needs.
- Engage the medical staff, employees, and community to seek innovative program enhancements that benefit the community and financial health of the PCC.
- Finance
- Identify programs to reduce operational costs and increase revenues based on knowledge of market trends, operating procedures and reimbursement matters.
- Participate in the preparation of the annual operating budget, including direct labor, material and supplies, services, equipment maintenance and replacement.
- Ensure financial targets are met or exceeded.
- Evaluate organizational functions and structures to best determine the allocation and utilization of resources.
- Coordinate capital purchase decision-making within the PCC to align with strategic goals.
- Performance Development
- Champion the development of performance standards, objectives, evaluations, appropriate pay and opportunity for growth and development of staff.
- Adapt and align organizational structures to optimize efficient and effectiveness of services.
- Quality and Service
- Review PCC performance in relation to established goals, implementing changes to effect continual improvement in the services provided.
- Create and exceed service standards utilizing key service dimension and from knowledge of patient/customer expectations and best practice.
- Monitor patient satisfaction scores for the PCC and collaborates with other leaders to develop and implement action plans to address issues.
- Standardize services, processes, resources, and practices where appropriate to improve efficiency maximizing continuity of patient care while maintaining professional standards within disciplines and across the PCC.
- Lead activities related to performance improvement, and risk management programs in order to establish and meet clinical quality goals, effective cost management, and patient satisfaction.
- Lead the development and implementation of work systems, with a focus on enhancing system reliability.
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
VUMC Recent Accomplishments:
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
- US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
- Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.
- Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
- The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
- American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
- Magnet Recognition Program: Received our third consecutive Magnet designations.
- National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
- Human Rights Campaign Healthcare Equality Index: 6th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.
