All the benefits and perks you need for you and your family: 

• Benefits and Paid Days Off from Day One
• Paid Parental Leave
• Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)
• Student Loan Repayment Program
• Whole Person Well-being and Mental Health Resources 

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. 

Schedule: Full-time 

Shift: Days 

Location: AdventHealth DeLand – 701 W Plymouth Avenue, DeLand, FL 32720 

The role you’ll contribute:

This position is responsible for the scheduling of procedures for Surgery, Endoscopy, Ambulatory Services Clinic (A.S.C.), Pain Management Center and Cath Lab. Must demonstrate ability to communicate effectively with the age specific needs of the following patient populations: geriatrics, adult, adolescent and pediatric. Responsible to adhere to the Florida Hospital Corporate Compliance Plan, and to all the rules and regulations of all applicable local, state and federal agencies and accrediting bodies. 

The value you’ll bring to the team: 

• Enters all patient and surgical data into the computerized scheduling system.
• Creates and maintains the surgical scheduling system. Creates surgical slots to accommodate surgery procedure. Calls appropriate reps for all required equipment needed for the surgical procedure.
• Answers the telephone and assists physicians and their staff in a prompt and courteous manner. Relays messages and information and transfers calls as needed.
• Avoid duplicate medical record numbers by proper identification of each patient by social security number, last name, first name, and date of birth for previously assigned medical record numbers.
• Enters patient orders and other information into the patient record via the scheduling system.
• Establishes an effective flow of the patient throughout the facility by scheduling with departments involved, the procedures/tests accepted, taking into account all the pre-test needs, time needed for test and any interactions if multiple tests are involved.
• Maintains current knowledge of Medicare and insurance regulations as related to processes, hospital policies and procedures. Responsible for obtaining knowledge of pre-authorization requirements of payers. Responsible for knowledge of payer contracts to ensure notifications of out of network services prior to patient scheduling.
• Acts as a liaison to address problem situations involving patient routing and department schedules by effectively communicating with all areas involved. Acts as a public relations representative for the hospital. Responsible for effectively communicating with other departments and outside parties.
• Responsible for adhering to the hospital Corporate Compliance plan, Policies and Procedures and to the rules and regulations of all local, state and Federal agencies and to the standards of all accrediting bodies.
• Is responsible for performing and completing of any other tasks or projects assigned by the Director and/or Manager.

The expertise and experiences you’ll need to succeed: 

Minimum qualifications: 

• High School Diploma or the equivalent
• 2 years of experience in Surgical Scheduling, Pre-Access, Patient Access, Admission or Hospital Business office
• Must have typing skills of at least 45 wpm

 Preferred qualifications:

• Associate's Degree
• Medical Coding experience
• Current Basic Life Support (BLS) certification

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.

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