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Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The pharmacy technician for ambulatory care works under the direction of an ambulatory care pharmacist and is a compassionate, trustworthy and organized individual who supports NGPG's ambulatory pharmacy program, including successful implementation and management of processing medication prior authorizations, assistance applications, co-pay assistance cards, foundation NGPG clinic administered medications formulary management and other programs. The pharmacy technician will help NGPG patients access their medications and will document patient interactions in the electronic medical record. The pharmacy technician will also support the organization's medication safety initiatives in identifying and reporting medication safety issues and assist in mitigating the likelihood of recurrence. The pharmacy technician will oversee completion of medication recall processes, will collaborate with Providers in medication reconciliation when requested, and provide other services allowable by licensure and law. Under the direction of an ambulatory care pharmacist, the pharmacy technician will function as an extended member of the care management team, and will collaborate with NGPG Providers on services requested.

Minimum Job Qualifications

• Licensure or other certifications: Georgia Board of pharmacy licensed pharmacy technician. Vocational or technician training or degree with Pharmacy technician certification from an accredited program. CPhT or must obtain within six (6) months of hiring

• Educational Requirements: Associates Degree

• Minimum Experience: Two (2) years or more experience in pharmacy as technician. Experience with insurance, claim adjudication and claim appeals. Experience with EPIC.

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience: Experience in retail pharmacy, pharmacy benefits management or experience in medication assistance in physician's office, medical center or pharmacy. Experience with medication prior authorizations, patient assistance programs, co-pay assistance programs, and foundation programs.

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Excellent self-management and organizational skills and ability to work as a team-player.

• High degree of professionalism and capacity to manage relationships with a wide variety of individuals in differing roles, e.g. patients, patient family members, Providers, senior management, and third party payors.

• Demonstrate excellent written and oral communication skills and able to receive, process, and provide visual and verbal information.

• Ability to be flexible, prioritize and manage multiple tasks concurrently with minimal supervision.

• Excellent computer skills including MS Office suite.

• Working knowledge of healthcare payor programs and related medication metrics.

• Consistently demonstrates high integrity with ability to work in a fast paced, dynamic environment.

• Maintains current awareness and understanding of standards, principles, trends, regulations, best practices, and pay for performance measures related to medication management, and patient safety issues.

• Successfully acts as an ambassador of the pharmacy technician role and scope of practice while upholding the principles and guidelines of the American Society of Health-System Pharmacists.

• Must demonstrate good time management and customer service skills

• Current in knowledge of medical and pharmacologic terminology, Lexi-Comp and Up-to-Date.

Essential Tasks and Responsibilities

• Understands the medication prior authorization process and successfully manages the process to completion with patients, pharmacies and Providers.

• Assist patients and Providers with completing medication assistance, co-pay assistance, and foundation program applications. Submits the applications to the necessary programs with timely follow-up including communication of outcomes to patients and Providers.

• Complete and document medication adherence telephonic outreach.

• Maintain a professional manner with providing telephonic services with patients. Rely messages in EPIC and/or email for patients to the medical staff or the ambulatory care pharmacist.

• Complete and document medication reconciliations. Refer to the ambulatory care pharmacist when appropriate.

• Collaborate with care team to identify support needed to achieve optimal outcomes in performance measures involving, related to, or requiring medication practices.

• Demonstrate measurable and meaningful impact on individual patient and population outcomes.

• Conduct comprehensive medication reviews for drug allergies, cost effective drug selection, dose optimization, contraindications, adverse effects, potential drug interactions, therapeutic outcomes and adherence.

• Serve as a credible, trusted resource for the identification, analysis, and promotion of safe medication practices.

• 9A Input medication variances and good catches in to the RL6 system and notify the ambulatory pharmacist.

• 9B Notify ambulatory care pharmacist of all serious medication variance in order to prevent patient harm.

• Complete and document medication prior authorization completions. Communicate the coverage determination to the patient and clinic.

• Provide education to clinical support staff on how to complete medication prior authorizations.

• Maintain clinical competencies on medication prior authorizations.

• Partner with ambulatory pharmacy and supply chain to maintain NGPG's clinic administered medication formulary

• Proactively look for cost savings with clinic administer medications.

• Maintain Vizient rostering for NGPG clinics.

• Other duties as assigned.

Physical Demands

• Weight Lifted: Up to 50 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 50 lbs, Occasionally 0-30% of time

• Vision: Moderate, Frequently 31-65% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Frequently 31-65%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.