ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Heart and Lung Procedure Scheduler

REPORTS TO POSITION:Clinic Supervisor

DEPARTMENT: SCMG

DATE LAST REVIEWED:November 2023

OUR VISION: Creating Americas healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: St. Charles Medical Group encompasses practices in three Central Oregon counties and numerous specialties including family care, internal medicine, obstetrics and gynecology, pediatrics, immediate/urgent care, cardiology, pulmonology, rheumatology, general surgery, cancer care, and sleep medicine.We encourage collaboration between clinical and non-clinical staff to assure we are providing our community with comprehensive and compassionate health care.

POSITION OVERVIEW: The Heart and Lung Procedure Scheduler schedules appointments for diagnostic exams and procedures. This position does not directly supervise any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Pre-registers the patient in the registration system utilizing the scheduling systems, accurately collects patient demographics, insurance information and collects required co-pay/deposits.

Schedules all outpatient diagnostic procedures and appointments as ordered by the patients physician or authorized designee.

Schedules outpatient procedures and appointments accurately, responding to telephone inquiries and faxes from the patients physician offices and clinics for all service locations. Selects correct procedures from templates and inputs information into system.

Contacts patients and preregisters patients in registration system following specific registration criteria.

Demonstrates proper phone etiquette and understands medical terminology and procedures. Accurately process written orders, enters appointments into scheduling system.

Handles a large volume of incoming calls ensuring all are handled in a professional and expedient fashion.

Prioritizes work to ensure all details are addressed and proper documentation is input into all systems.

Correlates the established provider procedure schedule to EPIC procedure schedules.Work with the clinic supervisor or manager to resolve conflicts when identified.

Schedules outpatient procedures and appointments accurately, responding to telephone inquiries and faxes from the patients provider offices and clinics for all service locations.

Develops and maintains a high level of understand of EPIC process.Functions as a system super user and is proficient utilizing snap board, case requests/procedures, ambulatory chart, ancillary orders, telephone encounters, registration, scheduling functions, and estimates.

Supports and works closely with all Coordinators, Supervisors, and Manager.

Assures that surgery schedules produced are accurate, reflecting time and supplies necessary to perform the procedure, and are distributed within established guidelines.

Schedules patients appropriately and in a timely manner, coordinating pre-procedural appointments with procedural visits.

Supports the vision, mission, and values of the organization in all respects.

Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organizations corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: High School Diploma or GED

Preferred: Associates degree or higher.

LICENSURE/CERTIFICATION/REGISTRATION:

Required: N/A

EXPERIENCE:

Required: Two (2) years in call center or scheduling in a healthcare environment. Previous customer service experience in a high volume fast paced environment. Previous experience in an administrative or clerical position. Knowledge of medical terminology and procedure scheduling. Previous experience handling a large volume of incoming calls.

Preferred: N/A

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS.

Strong team working and collaborative skills.

Ability to multi-task and work independently.

Attention to detail.

Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.

Intermediate to advanced proficiency in Microsoft applications (Word, Excel, and Access), database management, and document preparation.

Demonstrates proper phone etiquette.

Uses active listening skills.

PHYSICAL REQUIREMENTS:

Schedule Weekly Hours:

Caregiver Type:

Shift:

Is Exempt Position?

Job Family:

Scheduled Days of the Week:

Shift Start & End Time:

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